What if my booking request is declined or expires?

If your Coach has declined your booking request, you may try to book with that Coach again for a different time or choose another Coach. Please note that payment for your Coaching Session is only withdrawn from your account 24 hours out from training for a confirmed training sessions, so your pre-authorisation hold will be released back to you if a booking request is declined or expires. The payment pre-authorisation is automatically released back to your card when the session status changes. This is an immediate process on our side but each bank has different processing times.